FREQUENTLY ASKED QUESTIONS

Yes, but by appointment only until further notice.

Our drive thru windows will also be open for their normal, full hours. You can transact at the drive thru as you always have. We realize this may be an adjustment if you are accustomed to coming into the branch. We assure you that this is for your protection during the coronavirus crisis.

In addition to the lobby hours reduction, each of our branches has been equipped with additional sanitizing supplies and each branch is conducting enhanced cleaning procedures as recommended by the CDC.

Our employees in non-branch locations are abiding by specific social distancing practices enacted by the bank.

We do not recommend carrying more cash or changing the way you transact, other than to consider the use of digital wallet if you do not use it today. There is no reason to carry additional cash and, remember, that stolen cash is nearly impossible to recover.

As it applies to digital wallet, this method essentially gives you the ability to pay with your mobile device via a scan rather than inserting your plastic card and touching the keypad at the point of purchase. Our Customer Service Associates are happy to walk you through how to set up your Vantage Bank debit card for digital wallet.

COVID-19 presents no additional risk to the functionality of your debit card. As always, should you have any issue with your debit card, give us a call at 1-866-580-7262. We will work to remedy the issue as quickly as possible.

We will be working with our customers on a case-by-case basis to assist in any way possible. We pride ourselves on being here for our customers in uncertain times. We are committed to the communities we serve and strive to continue to meet all of your banking needs.

There are no changes to the way changing interest rates affect existing accounts overall. We, of course, do monitor interest rates and adjust our rates on deposit accounts and loans regularly to offer our customers great options.

Use Vantage Bank’s digital tools for self-service banking. Access your accounts 24/7, view transactions, check balances, pay bills, deposit checks and make payments through Online Banking and/or Mobile Banking. If you have not enrolled in online access, the enrollment process will only take a few minutes of your time. Enroll now.

If you don’t know your Online Banking Access ID, contact our customer service department at 1-866-580-7262.

The first time you log on to Online Banking, your temporary Access ID will be your account number. You will then be prompted to change your temporary access ID to a personalized 6-10 character, alpha numeric ID, which will be case sensitive.

We enforce multiple security measures to protect your account from hackers. These security questions serve as an additional layer to keep your information safe.

Select the "Forgot Password" option where you will be prompted to enter some information before a new temporary password is generated for you. You may contact our Customer Service Department at 1-866-580-7262 for a password reset or visit one of our banking centers for additional assistance.

If your account is one that includes statements with images, our system will allow you to view up to one year of statements. Select the "Documents & Notices" tab, then select the "Text Image" link. The system will prompt you with up to 12 months of statements.

As a security measure, your account might become blocked or disabled after three consecutive login attempts when entering the incorrect password. Your account might also become disabled if you have not accessed it within the last three months.

You can export current and previous transactions from your consumer account to Quicken. Business Online Banking customers can export current and previous transactions to QuickBooks.

You will need an active Vantage Bank Texas checking or savings account. You will also need a mobile phone with Internet access and/or a service provider that supports text messaging.

No. We also offer text banking. If your mobile phone offers texting capabilities, you can send a text to 99588 to receive balance information and transaction history.

Some carriers include, but are not limited to AT&T, T-Mobile, Sprint, Metro PCS, and Verizon Wireless.

Once you have logged on to your account through our webpage, you will be able to register for Mobile Browser and Text Banking through the Mobile Banking Profile located under the Options button. You can also make changes to your preferences within this page.

If your device is lost or stolen, contact 1-866-580-7262. We will take care of deactivating your account.

Yes. To set up push notifications through our Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.

When setting up alerts from the Contact Options tab, just click “send activation code.” Type the code you receive into the activation box.

Log into Online Banking and select "Alerts" option located on the upper portion of the screen. You can select from the categories you wish to receive alerts on.

No. This is a free service. However, please note that text message and data fees may be charged by your service provider to receive text alerts.

Absolutely. We recommend that all customers set-up Notifi℠ to monitor account activity. When you activate Notifi℠ you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.

You can enroll at on our Mobile Check Deposit page by completing the enrollment questions and accepting the terms and conditions. You may also contact our customer service department at 1-866-580-7262 for assistance.

1. Must be enrolled on Retail Online Banking
2. Must be enrolled on Mobile Banking
3. Must download the Vantage Bank Texas personal mobile app from the App Store, Google Play Store or Amazon (Kindle only)
4. Must be an established bank customer for more than 30 days

Mobile Deposit is a convenient service that allows Vantage Bank Texas personal mobile app customers to deposit a check(s) remotely by taking a photo of the front and back of the check from their smartphone or tablet device.

No, Electronic Checking would not incur a fee for this type of deposit.

There is no associated cost for using Mobile Check Deposit. (Mobile phone provider standard data rates may apply.)

Checking and Savings accounts.

No, not at this time.

Yes; as long as the Vantage Bank Texas personal mobile app was downloaded in the United States on the Apple or Google Play Store. However, only checks drawn on a U.S. financial institution can be deposited.

Yes, mobile banking uses the same security infrastructure as our Retail Online Banking featuring multiple layers of security, including password protection and the SSL (Secure Sockets Layer) communication protocol.  In addition, customers are required to answer a security question before processing the deposit.

The maximum daily amount that may be deposited is $2,500.00.

Yes; however, each check is deposited separately to the account. If you have 3 checks to deposit, you will see 3 separate deposits posted to your account.

The following checks are not permitted:

1. Checks not payable to the customer.
2. Checks that have been altered or that are fraudulent.
3. Checks payable jointly, unless deposited into an account in the name of all payees.
4. Checks drawn on a financial institution located outside the United States or not payable in US currency.
5. Checks that are post-dated and/or stale dated.

5:00pm Central Standard Time (CST)

We process mobile deposits every business day at 5:00pm CST. If the mobile deposit was made after our 5:00pm cut-off time, it will be processed the next available business day at 5:00pm.  There will be next-day availability.  However, if the need arises to place a Reg CC hold, customer will be notified.

No. The check will need to be taken into the branch for processing.

If the same deposit is submitted twice, an error message will be prompted informing you that the check has already been deposited and cannot be accepted.

Vantage Bank Texas will send you an email (if you have signed up to receive electronic statements) or a letter in the mail with an explanation as to why your deposit was rejected. You can also view failed deposits’ status on the Vantage Bank Texas personal mobile app under the Check Deposit History. Avoid having your deposit reject due to improper endorsement. Endorse your check with "For Mobile Deposit Only", your account number and your signature.

For 30 days.

Please retain for 45 days. After this time, you may safely destroy the check.

Yes. If it is identified there is misuse of this service, the bank may terminate the use of this feature at any time.

If a check that you deposit is returned, Vantage Bank Texas will charge the check back to your account. A legal image of the check with the reason it was returned will be sent to you. You can use this legal copy to collect from the person or company that gave you the check or if the problem with the check (insufficient funds for example) has been resolved, you can redeposit the legal copy.

Vantage Bank Texas offers a positive pay service to our Business Online Banking customers that allows you to tell the bank the check number and amount of each check you issue. This can then be used to verify each check as they clear your account.

Notify our Customer Care Center at 1-866-580-7262 as soon as you discover the error. This will allow Vantage Bank Texas to make a correction to your account and submit an adjustment to the bank that processed the check.

When a check you wrote clears your account, we may verify that the person or company you made the check payable to matches the endorsement on the back of the check. We may return the check to the bank where it was deposited if there is no endorsement on the back of the check or the names do not match. This allows the bank where the check was deposited to verify that the payee is the one that received credit for the check. They may charge the check back to their depositor or guarantee that it was deposited correctly and submit the check to Vantage Bank Texas again.

Yes, you can request copies of statements or items from previous years (research charges will apply). Generally, Vantage Bank Texas will have access to this information for the last 5 to 7 years.

The routing number is located at the bottom part of the check. The first 9 digits are Vantage Bank Texas' routing number and the last 7 digits on the right are your checking account number. This is true only for checks ordered through Vantage Bank Texas. Keep in mind that outside vendors may not have the same sequence on their MICR line.

A change to your personal checking account was approved by the Federal Reserve (effective August 15, 2010) that requires us to obtain your approval before we consider payment on your ATM withdrawals and debit card purchases. This could result in an overdraft. You can opt into or out of this service by submitting this form.

Do not release any information. Vantage Bank Texas does not contact customers via text message.

Please contact our Customer Care Center at 1-866-580-7262 with any questions concerning transactions on your account.

When you use your debit card for a purchase and do not enter a PIN number, the merchant will request an approval, or "pre-authorization," for the transaction. The purchase amount sent by the merchant for pre-authorization varies by merchant type. Each pre-authorization will show as a pending transaction and will be deducted from your account available balance. Once the actual purchase is presented to the bank, which usually takes one to three business days, the pre-authorization will drop and the actual purchase will replace that pre-authorization. If a purchase amount is never sent for a pre-authorization, the amount that was pre-authorized will drop from your account.

To prevent any interruptions or inconveniences with your debit card while traveling, please contact our Customer Care Center at 1-866-580-7262 and send written notification detailing the card number, state, country, and time frame you plan to use your card in these areas so we can place a notation on your card that will prevent it from being blocked.

If you don’t recognize a transaction, or think there is a fraudulent charge on your account, please contact our Customer Care Center at 1-866-580-7262 immediately or visit a nearby branch to get instructions to process a dispute. This is the best way to minimize your potential losses. You may not be responsible for fraudulent card transactions that are reported promptly.

You may have received a new debit card because your current card is coming due and we’re sending you the replacement card. You may also receive a new debit card because your card was listed on a “possible compromised list” and we want to prevent unauthorized transactions from posting to your account. In the event that this is the reason, you will receive a letter by mail explaining the situation.

Contact (800) 992-3808 or stop by any of our banking centers to change your PIN.

Please visit any of our branch locations to reorder a new card.

The fee is $7.00.

It's generally a good time to refinance when mortgage rates are 2% lower than the current rate on your loan. It may be a viable option even if the interest rate difference is only 1% or less. Any interest rate reduction can trim your monthly mortgage payment. Example: Your payment excluding taxes and insurance would be about $770 on a $100,000 loan at 8.5%; if the rate were lowered to 7.5%, your payment would then be $700, now you're saving $70 per month. Your savings depends on your income, budget, loan amount, and interest rate changes. Vantage Bank Texas can help you analyze your options.

The annual percentage rate (APR) is an interest rate reflecting the cost of a mortgage as a yearly rate. This rate is likely to be higher than the stated note rate or advertised rate on the mortgage, because it takes into account points and other credit costs. The APR allows homebuyers to compare different types of mortgages based on the annual cost for each loan. The APR is designed to measure the "true cost of a loan." It creates a level playing field for lenders. It prevents lenders from advertising a low rate and hiding fees. The APR does not affect your monthly payment. Your monthly payment is strictly a function of the interest rate and the term of the loan.

Below is a list of documents needed upon submission of your loan request. Having these documents readily available will help expedite your loan request. Please note there may be additional documents requested throughout your loan application process.

1. Signed income tax returns and W-2’s for the two most recent years.  If self-employed, tax returns must be completed with all schedules.

2. Most recent pay stubs covering the last two months.

3. Last two monthly bank statements of all accounts including checking, savings, certificate(s) of deposit, etc.

4. Copy of driver’s license, state ID or resident alien card & social security card.

5. Complete copy of the signed contract, building plans and specifications, if applicable.

6. A non-refundable Credit Report fee will be collected once a credit report is ordered.

On a conventional mortgage, when your down payment is less than 20% of the purchase price of the home mortgage, lenders require you obtain Private Mortgage Insurance (PMI) to protect them in case you default on your mortgage. The best way to avoid this extra expense is to make a 20% down payment, or ask about other loan program options.

Please contact our Mortgage Servicing Department Monday through Friday, 9:00am to 5:00pm (CST) at (866) 716-9594 to discuss your payoff statement request. For all other payoff requests, contact your loan officer at (956) 664-8400.

An escrow account is an account into which monthly escrow payments (taxes and insurance) are deposited to establish a balance sufficient to pay property expenses on behalf of the borrower. The property expenses may include property taxes, homeowner’s insurance, flood and windstorm insurance, and private mortgage insurance (PMI).

An escrow analysis is a periodic review of escrow accounts to determine if the current monthly deposits will provide sufficient funds to pay taxes, insurance, and other expenses when due. Escrow analysis is typically run annually on the anniversary date of the loan closing.

There are various formats for a 1098 interest statement. The form, however, generally details interest and taxes paid on your mortgage for the respective year. The lender is required to provide a customer with a 1098 by January 31st of each year.

You must provide Vantage Bank Texas with the Homestead Exemption approval letter from your tax office indicating the new tax amount and effective date. Fax your letter to (956) 217-7939 or mail to:

Vantage Bank Texas

Attn: Mortgage Servicing

P.O. Box 1720

McAllen, TX 78503

You or your agent can fax the new insurance policy to our Mortgage Servicing Department at (956) 217-7939 or mail the new policy to:

Vantage Bank Texas

Attn: Mortgage Servicing

P.O. Box 1720

McAllen, TX 78503

All parties listed on the check must endorse the check so that Vantage Bank Texas may act in accordance with our policy and procedures for disbursing loss draft claim funds. Please contact our Mortgage Servicing Department Monday through Friday, 9:00am to 5:00pm (CST) at (866) 716-9594 to discuss your insurance claim check.

Please contact our Mortgage Servicing Department Monday through Friday, 9:00am to 5:00pm (CST) at (866) 716-9594 to discuss your insurance or determine why you are receiving notices from your insurance company.

If you are a start-up business, you will need a business plan and revenue projections. Vantage Bank Texas can put you in contact with government-sponsored organizations that can assist you in preparing this information.

Fees are loan-specific and are discussed in further detail in the loan package and by the lender. There are no bank fees unless the loan gets funded.

We need to see that the borrower/guarantor is presently current on all their debt and that any derogatory marks on their credit report have a reasonable explanation as to what happened.

Possibly with an SBA guarantee.

Collateral is something of value pledged to the bank as security to ensure payment of the loan. Collateral generally is related to the purpose of the loan. For example, collateral for a car loan would be the car. Collateral for a home loan would be the house.

At Vantage Bank Texas, we offer over 100 foreign currencies to customers sending wire transfers. These currencies include Mexican Pesos, Euros, Canadian Dollars, Sterling Pounds, and Swiss Francs. We also buy and sell Mexican Pesos in cash.

Mexican Peso transactions are paid on the same day. Other-currency transactions take up to two business days, depending on the transaction time.

Generally speaking: Beneficiary name, beneficiary address, beneficiary account, and beneficiary bank. Also, depending on the beneficiary country, other data may be needed. Examples:

Mexico:  CLABE interbancaria (18-digits identification number)

Europe:  IBAN

Canada:  Transit number

Australia:  BSB number

All  foreign currency transfers have a cut off time of 4:00 p.m. CST.

Upon request, Vantage Bank Texas can email you an electronic receipt of your wire transfer.

Our FX services are offered to Vantage Bank Texas customers only. The only requirement to initiate a Foreign Exchange transaction is to sign a Wire Transfer Agreement This agreement is usually signed during the account opening process. To process a Foreign Exchange transaction, visit any of our banking locations or call our Customer Care Center at 1-866-580-7262.